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MediCann FAQ's 

Here, you'll find answers to the most common questions about our products, delivery services, loyalty programs, and more. We've compiled this information to help you navigate your experience with MediCann easily and efficiently. Whether you're new to our service or a returning customer, this page is designed to provide quick and helpful solutions to any inquiries you might have. If you can't find the answer you're looking for, feel free to reach out to our customer service team for further assistance.

  • What is MediCann Ottawa?
    MediCann Ottawa is a premium cannabis and magic mushroom delivery service offering a wide range of high-quality cannabis products delivered directly to your door in the Ottawa area. Our service area extends through Gatineau for local delivery, and we offer Canada-wide shipping.
  • How does MediCann work?
    We are a fully compliant cannabis delivery service in Canada. To order our products, simply browse our website, select your desired products, place your order, and we’ll deliver it to your specified address. Our service is designed to be fast, discreet, and convenient. You can also call or text us directly to place an order.
  • What makes MediCann different from other cannabis delivery services?
    We pride ourselves on offering the highest quality products, fast and discreet delivery, and exceptional customer service. Our extensive selection and commitment to quality set us apart.
  • Can I trust the quality of MediCann's products?
    Yes, all our products are lab-tested to ensure quality, safety, and potency. We work with elite Craft Cannabis cultivators and breeders to bring you the best products available.
  • How do I stay updated on MediCann Ottawa's latest products and promotions?
    Sign up for our newsletter, keep an eye on our blog, and follow us on social media to stay informed about new products, promotions, and special offers.
  • Who can place an order?
    You must be at least 19 years old and have valid government-issued ID to place an order with MediCann.
  • How do I place an order?
    Visit our website, browse our products, add items to your cart, and proceed to checkout. You will need to create an account or log in to complete your purchase. You may also call or text us to place your order.
  • Is there a minimum order amount?
    Yes, there is a minimum order amount of $50.00 for local delivery in Ottawa. Orders must be $75.00 or more for local shipping in Gatineau. Shipping Canada-wide is free for orders over $250, but there is no minimum order amount required.
  • Can I track my order?
    For local deliveries, we will keep in contact with you via messaging or text. For mail orders, you will receive a tracking number once your order is processed, allowing you to monitor your delivery in real-time.
  • What should I do if I have issues placing an order?
    If you encounter any problems while placing an order on our website, please let us know so we can fix it! We can also accept orders over the phone or via text. In any case, contact our customer service team for assistance. We’re here to help!
  • What payment methods do you accept?
    We accept cash upon delivery, E-transfers, and in special situations, digital payment apps.
  • Are there any additional fees?
    Yes, there is a delivery fee of $5.00 for orders under $75.00. Orders over $75.00 qualify for free delivery. For mail orders, we charge a $20 shipping fee, which is free for orders over $250.
  • Do you offer any discounts for first-time customers?
    Yes, by signing up to MediCann you will automatically receive points on your account
  • Can I use multiple discounts on a single order?
    No, only one discount or promotional code can be applied per order.
  • How do I know my payment information is secure?
    Our website uses 100% SSL encryption to ensure that your payment information is safe and secure.
  • What areas do you deliver to?
    We deliver within the Ottawa/Gatineau area, within a 25km radius, and we ship Canada-wide. Feel free to contact us to confirm if we deliver to your location.
  • What are your delivery hours?
    We deliver from 10am-10pm, Monday-Saturday, and 12pm-10pm on Sundays. Orders placed outside of these hours will be processed the next day.
  • How long does delivery take?
    Delivery typically takes between 1-2 hours, depending on your location and order volume. You will receive an estimated delivery time upon checkout.
  • Can I pick up my order instead?
    You sure can! Just be sure to call or text us to confirm when and where to pick your order up.
  • How do you ensure discreet delivery?
    All deliveries are made in discreet packaging to ensure privacy and confidentiality. Mail orders are vacuum-sealed and packaged plainly for your discretion.
  • What products do you offer?
    We offer a wide range of cannabis products, including flower, edibles, concentrates, tinctures, topicals, vapes, and accessories. You can also find plenty of magic mushroom and psilocybin products on our website. Browse our product categories on our website for more information.
  • Are your products lab-tested?
    Yes, all our products are lab-tested to ensure quality, safety, and potency. You can view lab results on our website or request them from customer service.
  • What if a product I want is out of stock?
    If a product is out of stock, you can sign up for notifications to be alerted when it becomes available again. We regularly update our inventory to ensure a wide selection of products. You should also contact us! Our skilled team can recommend a different product in the meantime that you're sure to enjoy based on your needs and preferences.
  • I'm not sure what some of your producys are. Can I get advice on which products to choose?
    Absolutely! Our knowledgeable customer service team is here to help you find the perfect products to meet your needs. Our team has sampled many of our products, and all of us have in-depth knowledge of cannabinoids, terpenes, and mushrooms to help you find a product that will be best for you. Contact us for personalized recommendations.
  • Do you offer any guarantees on your products?
    We stand behind the quality of our products and strive for complete customer satisfaction. If you have any issues with a product, please contact us for assistance.
  • Do you offer bulk or wholesale pricing?
    Yes, we offer discounts for bulk and wholesale purchases. Visit our Wholesale Quotes page for more information and to request a quote.
  • How can I place a bulk order?
    To place a bulk order, fill out the form on our Wholesale Quotes page with your desired products and quantities. We’ll get back to you with an accurate quote.
  • What are the discounts for bulk orders?
    We offer tiered discounts for bulk purchases: Buy 2-4 ounces: Take 5-10% off Buy 4-7 ounces: Take 10-15% off Buy 8+ ounces: Take 15-20% off
  • Do you ship wholesale orders across Canada?
    Yes, we provide Canada-wide shipping for all wholesale orders. We ensure discreet and secure packaging for all shipments.
  • Can I get samples before placing a large wholesale order?
    It often depends on our stock at the time, but in some cases, we can arrange for samples of our products before you commit to a large wholesale order. Please contact us with your request, and we’ll be happy to assist.
  • Do you offer any discounts or promotions?
    Yes, we offer various discounts and promotions. Sign up for our newsletter, keep an eye on our blog, and follow us on social media to stay updated on our latest deals.
  • Do you have a loyalty program?
    Yes, we have a loyalty program where you can earn points on every purchase that can be redeemed for discounts on future orders. More details are available on our Loyalty & Rewards page.
  • What is the refer-a-friend program?
    Refer a friend to MediCann and earn 1000 bonus points that can be used towards our rewards program. It's a great way to save money and get rewarded for being loyal.
  • Are there any seasonal promotions?
    Yes, we offer seasonal promotions and special deals throughout the year. Keep an eye on our website, blog, and social media channels for updates.
  • Can I combine special offers with my loyalty points?
    Special offers and loyalty points cannot be combined on a single order. However, you can choose the best option for your purchase to maximize your savings.
  • How does the loyalty program work?
    Sign up and get 200 bonus points, as well as 200 bonus points on your birthday. Earn 3 points for every dollar spent and redeem them for discounts on future orders.
  • What rewards can I get with my points?
    Redeem your points for discounts and savings: 100 points: $1 discount 500 points: $5 off the lowest priced item in your cart 800 points: $10 off the lowest priced item in your cart 1000 points: 10% off orders $100 or more 1500 points: save $15 on orders $50 or more 5000 points: take 15% off orders $175 or more
  • How do I earn points?
    Earn points with every purchase. You get 3 points for every dollar spent. Additionally, you can earn bonus points for signing up, referring friends, and on your birthday.
  • How do I check my points balance?
    You can check your points balance by logging into your account on our website and navigating to the loyalty program section.
  • Do my points expire?
    No, your points do not expire. You can accumulate and use them whenever you choose.
  • What is your return policy?
    If you experience any issues with your order, please contact our customer service team. We handle returns and refunds on a case-by-case basis to ensure your satisfaction.
  • How do I request a refund?
    All sales are final. If you have a problem with your order please contact us and we will do our best to make it right.
  • What if my product arrives damaged?
    If your product arrives damaged, please contact us immediately. We will arrange for a replacement as needed.
  • Can I return a product if I'm not satisfied?
    Customer satisfaction is our priority. If you are not satisfied with a product, please reach out to us to discuss your options.
  • How do you ensure the privacy and security of my information?
    We take your privacy and security seriously. All personal information is encrypted and stored securely. We do not share your information with third parties.
  • How can I update my account information?
    You can update your account information by logging into your account on our website and navigating to the account settings page.
  • What should I do if I forget my password?
    If you forget your password, you can reset it by clicking the "Forgot Password" link on the login page and following the instructions.
  • How do I delete my account?
    If you wish to delete your account, please contact our customer service team for assistance.
  • Do you share my information with third parties?
    No, we do not share your personal information with third parties. Your privacy is our top priority.
  • How can I contact MediCann Ottawa?
    You can reach us via email at, phone at (613) 884-8450, or through the contact form on our website. Our customer service team is available from 10am-10pm.
  • What should I do if I have a problem with my order?
    If you experience any issues with your order, please contact our customer service team. We are here to help resolve any problems promptly.
  • How quickly will I receive a response to my inquiry?
    You can usually expect us to respond within an hour during normal business hours. We strive to respond to all inquiries within 24 hours during our business hours.
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